{"id":7628,"date":"2025-08-08T11:58:00","date_gmt":"2025-08-08T11:58:00","guid":{"rendered":"https:\/\/anatoliancastilesoap.com\/tr\/?page_id=7628"},"modified":"2026-10-21T12:01:40","modified_gmt":"2026-10-21T12:01:40","slug":"iade-geri-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/anatoliancastilesoap.com\/tr\/iade-geri-odeme-politikasi\/","title":{"rendered":"\u0130ade ve Geri \u00d6deme Politikas\u0131"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7628\" class=\"elementor elementor-7628\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0c432e e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"f0c432e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6373f55 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"6373f55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20b2d96 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"20b2d96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22906db elementor-widget elementor-widget-text-editor\" data-id=\"22906db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>\u0130ade ve Geri \u00d6deme Politikas\u0131<\/h4><p><strong>Y\u00fcr\u00fcrl\u00fck Tarihi:<\/strong> 10 May\u0131s 2023<br \/><strong>Son G\u00fcncelleme:<\/strong> 21 Ekim 2026<br \/><strong>\u015eirket:<\/strong> Star Kimya ve G\u0131da San. Paz. Ltd. \u015eti.<br \/><strong>Marka:<\/strong> Allgreen \/ Anatolian Kastil Sabunu<br \/><strong>Web Sitesi:<\/strong> <a href=\"https:\/\/anatoliancastilesoap.com\/tr\/\">https:\/\/anatoliancastilesoap.com\/tr\/<\/a><br \/><strong>E-posta:<\/strong> <a href=\"mailto:info@anatoliancastilesoap.com\">info@anatoliancastilesoap.com<\/a><\/p><h5><strong>1. Kapsam<\/strong><\/h5><p>Bu politika, Anatolian Kastil Sabunu \u00fcr\u00fcnlerinin ticari veya mesleki ama\u00e7larla yap\u0131lan toptan al\u0131mlar\u0131nda, iade ve geri \u00f6deme taleplerinin de\u011ferlendirilmesine ili\u015fkin ko\u015fullar\u0131 a\u00e7\u0131klar.<\/p><p>Sipari\u015fe \u00f6zel sat\u0131\u015f s\u00f6zle\u015fmesi, onayl\u0131 numune, \u00fcr\u00fcn \u00f6zellikleri, proforma fatura ve yaz\u0131l\u0131 mutabakatlar de\u011ferlendirmede esas al\u0131n\u0131r. Uygulanabilir mevzuat\u0131n emredici h\u00fck\u00fcmleri sakl\u0131d\u0131r.<\/p><p>T\u00fcketici i\u015flemi niteli\u011findeki sat\u0131\u015flarda, ilgili t\u00fcketici mevzuat\u0131ndan do\u011fan haklar bu politikayla s\u0131n\u0131rland\u0131r\u0131lmaz.<\/p><h5><strong>2. \u0130ade Taleplerinin De\u011ferlendirildi\u011fi Durumlar<\/strong><\/h5><p>A\u015fa\u011f\u0131daki durumlarda iade, de\u011fi\u015fim veya bedel d\u00fczeltmesi talebi de\u011ferlendirilebilir:<\/p><ul><li><p>\u00dcr\u00fcnde \u00fcretimden kaynaklanan bir kusur bulunmas\u0131.<\/p><\/li><li><p>Teslim edilen \u00fcr\u00fcn\u00fcn yaz\u0131l\u0131 olarak onaylanan sipari\u015ften farkl\u0131 olmas\u0131.<\/p><\/li><li><p>\u00dcr\u00fcn\u00fcn s\u00f6zle\u015fmeyle belirlenen \u00f6zelliklere uygun olmamas\u0131.<\/p><\/li><li><p>Hasar\u0131n, sorumlulu\u011fumuz kapsam\u0131ndaki bir i\u015flemden kaynaklanmas\u0131.<\/p><\/li><\/ul><p>Al\u0131c\u0131n\u0131n \u00fcr\u00fcnleri teslim s\u0131ras\u0131nda incelemesi; g\u00f6r\u00fclebilen hasarlar\u0131, eksiklikleri ve yanl\u0131\u015f \u00fcr\u00fcnleri belgelemesi gerekir. Sorunlar tespit edildi\u011finde gecikmeden ve uygulanabilir yasal bildirim s\u00fcreleri i\u00e7inde taraf\u0131m\u0131za bildirilmelidir.<\/p><p>Sonradan ortaya \u00e7\u0131kan kusurlar da tespit edilmelerini takiben ilgili mevzuat ve s\u00f6zle\u015fme ko\u015fullar\u0131 \u00e7er\u00e7evesinde bildirilmelidir.<\/p><p>\u0130nceleme i\u00e7in gerekli olanlar d\u0131\u015f\u0131nda \u00fcr\u00fcnlerin kullan\u0131lmamas\u0131, de\u011fi\u015ftirilmemesi ve mevcut ambalajlar\u0131yla korunmas\u0131 \u00f6nemlidir. Ancak kusurun tespiti i\u00e7in ambalaj\u0131n a\u00e7\u0131lm\u0131\u015f olmas\u0131 veya kusur nedeniyle \u00fcr\u00fcn\u00fcn yeniden sat\u0131labilir durumda bulunmamas\u0131, talebin tek ba\u015f\u0131na reddedilme sebebi de\u011fildir.<\/p><h5><strong>3. Normal \u0130ade Kapsam\u0131 D\u0131\u015f\u0131ndaki \u00dcr\u00fcnler<\/strong><\/h5><p>Kusur veya s\u00f6zle\u015fmeye ayk\u0131r\u0131l\u0131k bulunmad\u0131k\u00e7a a\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde, yaln\u0131zca fikir de\u011fi\u015fikli\u011fi veya ticari tercih nedeniyle iade ve geri \u00f6deme kabul edilmez:<\/p><ul><li><p>Al\u0131c\u0131n\u0131n markas\u0131yla \u00fcretilen fason \u00fcr\u00fcnler.<\/p><\/li><li><p>\u00d6zel form\u00fclasyon, koku, etiket veya ambalajla haz\u0131rlanan \u00fcr\u00fcnler.<\/p><\/li><li><p>M\u00fchr\u00fc a\u00e7\u0131lm\u0131\u015f, ba\u015fka bir kaba aktar\u0131lm\u0131\u015f veya al\u0131c\u0131 taraf\u0131ndan seyreltilmi\u015f d\u00f6kme \u00fcr\u00fcnler.<\/p><\/li><li><p>Al\u0131c\u0131n\u0131n yanl\u0131\u015f depolama, ta\u015f\u0131ma, kullan\u0131m veya m\u00fcdahalesi nedeniyle zarar g\u00f6ren \u00fcr\u00fcnler.<\/p><\/li><li><p>\u0130ade kapsam\u0131 d\u0131\u015f\u0131nda oldu\u011fu sipari\u015f \u00f6ncesinde a\u00e7\u0131k\u00e7a belirtilen indirimli veya \u00f6zel kampanyal\u0131 \u00fcr\u00fcnler.<\/p><\/li><\/ul><p>Bu ko\u015fullar, \u00fcretim kusuru veya yanl\u0131\u015f \u00fcr\u00fcn teslimi gibi nedenlerle do\u011fabilecek haklar\u0131 ortadan kald\u0131rmaz.<\/p><h5><strong>4. \u0130ade Ba\u015fvuru S\u00fcreci<\/strong><\/h5><ol start=\"1\"><li><p>Sipari\u015f veya fatura numaran\u0131z\u0131, \u00fcr\u00fcn ad\u0131n\u0131, lot numaras\u0131n\u0131, etkilenen miktar\u0131 ve sorunun a\u00e7\u0131klamas\u0131n\u0131 e-posta ile iletin.<\/p><\/li><li><p>Varsa \u00fcr\u00fcn, ambalaj, koli ve ta\u015f\u0131ma hasar\u0131n\u0131 g\u00f6steren foto\u011fraflar\u0131 ve tutanaklar\u0131 ekleyin.<\/p><\/li><li><p>\u0130nceleme i\u00e7in \u00fcr\u00fcn numunesi, ek bilgi veya belge talep edilebilir.<\/p><\/li><li><p>Fiziksel iade gerekiyorsa, iade onay\u0131 ve g\u00f6nderim adresi taraf\u0131n\u0131za yaz\u0131l\u0131 olarak bildirilir.<\/p><\/li><li><p>\u00dcr\u00fcnleri, bildirilen ta\u015f\u0131ma ve ambalajlama talimatlar\u0131na uygun \u015fekilde g\u00f6nderin.<\/p><\/li><\/ol><p>\u00d6nceden yaz\u0131l\u0131 koordinasyon yap\u0131lmadan \u00fcr\u00fcn g\u00f6ndermeyin. \u0130ade onay\u0131, ta\u015f\u0131ma ve teslim alma s\u00fcrecini d\u00fczenler; ba\u015fvurunun hakl\u0131l\u0131\u011f\u0131 inceleme sonucunda belirlenir.<\/p><p>\u0130ade talepleri i\u00e7in <a href=\"mailto:info@allgreen.com.tr\"><strong>info@allgreen.com.tr<\/strong><\/a> veya <a href=\"mailto:info@anatoliancastilesoap.com\"><strong>info@anatoliancastilesoap.com<\/strong><\/a> adreslerinden bize ula\u015fabilirsiniz.<\/p><h5><strong>5. \u0130ade Nakliye Masraflar\u0131<\/strong><\/h5><p>\u00dcretim kusuru veya taraf\u0131m\u0131zdan yap\u0131lan yanl\u0131\u015f teslimat\u0131n do\u011frulanmas\u0131 h\u00e2linde, gerekli ve makul iade ta\u015f\u0131ma masraflar\u0131 ilgili s\u00f6zle\u015fme ve mevzuat \u00e7er\u00e7evesinde taraf\u0131m\u0131zca kar\u015f\u0131lan\u0131r.<\/p><p>Kusur bulunmayan ve istisnai olarak kabul edilen ticari iadelerde ta\u015f\u0131ma masraflar\u0131, aksi yaz\u0131l\u0131 olarak kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a al\u0131c\u0131ya aittir.<\/p><p>Ta\u015f\u0131y\u0131c\u0131ya veya sigorta \u015firketine y\u00f6neltilecek talepler, sipari\u015fte kararla\u015ft\u0131r\u0131lan teslim \u015fekli ve hasar\u0131n olu\u015ftu\u011fu a\u015fama dikkate al\u0131narak de\u011ferlendirilir.<\/p><h5><strong>6. \u0130nceleme ve \u00c7\u00f6z\u00fcm Se\u00e7enekleri<\/strong><\/h5><p>\u0130ade edilen \u00fcr\u00fcnler veya talep edilen numuneler kalite kontrol ekibimiz taraf\u0131ndan incelenir. Gerekli durumlarda \u00fcretim kay\u0131tlar\u0131, onayl\u0131 numune ve \u00fcr\u00fcn \u00f6zellikleri kar\u015f\u0131la\u015ft\u0131r\u0131l\u0131r.<\/p><p>\u0130nceleme sonucuna, uygulanabilir mevzuata ve taraflar\u0131n mutabakat\u0131na g\u00f6re \u015fu \u00e7\u00f6z\u00fcmler de\u011ferlendirilebilir:<\/p><ul><li><p>\u0130lgili \u00fcr\u00fcnler i\u00e7in tam bedel iadesi.<\/p><\/li><li><p>Al\u0131c\u0131n\u0131n kabul\u00fcyle k\u0131smi bedel iadesi veya fiyat indirimi.<\/p><\/li><li><p>Kusurlu ya da yanl\u0131\u015f \u00fcr\u00fcnlerin de\u011fi\u015ftirilmesi.<\/p><\/li><\/ul><p>Geri \u00f6deme onayland\u0131\u011f\u0131nda i\u015flem, aksi yaz\u0131l\u0131 olarak kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a <strong>14 i\u015f g\u00fcn\u00fc i\u00e7inde<\/strong> ger\u00e7ekle\u015ftirilir. Daha k\u0131sa bir yasal s\u00fcre uygulan\u0131yorsa bu s\u00fcre esas al\u0131n\u0131r. Tutar\u0131n hesaba yans\u0131mas\u0131 banka veya \u00f6deme hizmeti sa\u011flay\u0131c\u0131s\u0131na g\u00f6re de\u011fi\u015febilir.<\/p><p>Geri \u00f6deme, m\u00fcmk\u00fcn oldu\u011fu \u00f6l\u00e7\u00fcde ilk \u00f6demenin yap\u0131ld\u0131\u011f\u0131 y\u00f6ntemle ger\u00e7ekle\u015ftirilir. \u00dcr\u00fcn de\u011fi\u015fiminde teslim takvimi, stok veya yeniden \u00fcretim ihtiyac\u0131na g\u00f6re ayr\u0131ca bildirilir.<\/p><h5><strong>7. Uluslararas\u0131 Sipari\u015fler<\/strong><\/h5><p>Uluslararas\u0131 sipari\u015flerde teslim yeri, ta\u015f\u0131ma sorumluluklar\u0131 ve riskin ge\u00e7i\u015fi, sipari\u015fte yaz\u0131l\u0131 olarak kararla\u015ft\u0131r\u0131lan teslim \u015fekline g\u00f6re belirlenir.<\/p><p>Aksi yaz\u0131l\u0131 olarak kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a sat\u0131\u015flar\u0131m\u0131z EXW esas\u0131na dayan\u0131r. \u00dcr\u00fcnler, belirlenen teslim yerinde al\u0131c\u0131n\u0131n teslim almas\u0131na haz\u0131r h\u00e2le getirilir. Nakliye organizasyonu ve ilgili sorumluluklar, s\u00f6zle\u015fmede kabul edilen teslim ko\u015fullar\u0131na g\u00f6re y\u00fcr\u00fct\u00fcl\u00fcr.<\/p><p>Ta\u015f\u0131ma veya g\u00fcmr\u00fck s\u00fcrecindeki gecikme, hasar ve kay\u0131plar bu sorumluluk da\u011f\u0131l\u0131m\u0131na g\u00f6re de\u011ferlendirilir. EXW teslim \u015fekli, taraf\u0131m\u0131zdan kaynaklanan \u00fcretim kusurlar\u0131na veya s\u00f6zle\u015fmeye ayk\u0131r\u0131l\u0131klara ili\u015fkin sorumluluklar\u0131 kendili\u011finden ortadan kald\u0131rmaz.<\/p><p>G\u00fcmr\u00fckte kabul edilmeyen sipari\u015flerde ret sebebi incelenir. Al\u0131c\u0131n\u0131n ithalat izinleri, yerel kay\u0131tlar\u0131 veya kendi y\u00fck\u00fcml\u00fcl\u00fcklerinden kaynaklanan retler otomatik iade hakk\u0131 olu\u015fturmaz. Taraf\u0131m\u0131zdan sa\u011flanan \u00fcr\u00fcn veya belgelerde do\u011frulanm\u0131\u015f bir hata bulunmas\u0131 h\u00e2linde uygun \u00e7\u00f6z\u00fcm ayr\u0131ca de\u011ferlendirilir.<\/p><h5><strong>8. \u0130leti\u015fim ve \u0130ade Adresi<\/strong><\/h5><p><strong>Sabun Fabrikas\u0131:<\/strong><br \/>Edincik K\u00f6y\u00fc Yolu<br \/>10250 Band\u0131rma \/ Bal\u0131kesir, T\u00fcrkiye<\/p><p><strong>Telefon:<\/strong> +90 532 583 68 05<br \/><strong>\u0130ade Talepleri:<\/strong> <a href=\"mailto:info@allgreen.com.tr\">info@allgreen.com.tr<\/a><br \/><strong>Genel \u0130leti\u015fim:<\/strong> <a href=\"mailto:info@anatoliancastilesoap.com\">info@anatoliancastilesoap.com<\/a><br \/><strong>Web:<\/strong> <a href=\"https:\/\/anatoliancastilesoap.com\/tr\/\">https:\/\/anatoliancastilesoap.com\/tr\/<\/a><\/p><p>\u00dcr\u00fcnleri g\u00f6ndermeden \u00f6nce, sipari\u015finize ait iade adresini ve g\u00f6nderim ko\u015fullar\u0131n\u0131 yaz\u0131l\u0131 olarak teyit edin. Yukar\u0131daki adreslerden biri, ayr\u0131ca bildirim yap\u0131lmadan otomatik iade adresi olarak kabul edilmemelidir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20dc6ac e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"20dc6ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 10-05-2023Company: Star Kimya San. Ltd. \u015eti.Brand: Allgreen Castile SoapWebsite: www.anatoliancastilesoap.comEmail: info@anatoliancastilesoap.com 1. Introduction This Refund &amp; Return Policy outlines the terms under which Star Kimya San. Ltd. \u015eti. (\u201cwe,\u201d \u201cour,\u201d \u201cus\u201d) accepts returns and processes refunds for wholesale purchases of Allgreen Castile Soap products.As a wholesale supplier, we operate under different return and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7628","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0130ade ve Geri \u00d6deme Politikas\u0131 - Anatolian Kastil Sabunu - Do\u011fal Temizlik<\/title>\n<meta name=\"description\" content=\"Anatolian Kastil Sabunu toptan sipari\u015flerinde iade ve geri \u00f6deme ko\u015fullar\u0131n\u0131 inceleyin. 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